1. Introduction
Heritage Tours Canada ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at skin-lifehacks.com, use our services, or interact with us.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number, mailing address)
- Payment information for tour bookings
- Emergency contact information
- Dietary restrictions and accessibility needs
- Travel preferences and interests
- Photos and testimonials (with your consent)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Cookie and tracking information
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing and managing tour services
- Processing bookings and payments
- Communicating with you about your tours
- Sending newsletters and promotional materials (with consent)
- Improving our website and services
- Ensuring safety and security during tours
- Complying with legal obligations
- Protecting our rights and property
4. Legal Basis for Processing
We process your personal information based on:
- Contract performance (providing tour services)
- Legitimate interests (improving services, marketing)
- Consent (newsletters, cookies, photos)
- Legal obligation (tax records, safety requirements)
5. Information Sharing and Disclosure
We may share your information with:
- Tour partners and local guides (as necessary for service delivery)
- Payment processors and financial institutions
- Emergency services (if required for safety)
- Legal authorities (when required by law)
- Service providers (website hosting, email services)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Retention
We retain your personal information for:
- Tour participants: 7 years after tour completion (for insurance and legal purposes)
- Newsletter subscribers: Until you unsubscribe
- Website visitors: Analytics data for 26 months
- Payment information: As required by financial regulations
7. Your Rights and Choices
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing for marketing purposes
- Withdraw consent (where applicable)
- File a complaint with privacy authorities
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website usage
- Provide personalized content
- Improve website functionality
You can manage cookie preferences through our cookie banner or browser settings.
9. Data Security
We implement appropriate security measures including:
- Encrypted data transmission (SSL/TLS)
- Secure payment processing
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
10. International Transfers
Your information may be transferred to and processed in countries outside Canada. We ensure appropriate safeguards are in place to protect your information during such transfers.
11. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our website or email. Continued use of our services after changes indicates acceptance of the updated policy.
13. Contact Information
For privacy-related questions or requests, contact us at:
14. Governing Law
This Privacy Policy is governed by the laws of Canada and the Province of Quebec. Any disputes will be resolved in the courts of Quebec.